Refund Policy
We want you to love what you order from Store Canvas Hub. If something isn’t right, this policy explains how cancellations, returns, exchanges and refunds work.
1. Cancelling an order
You can cancel an order free of charge before it ships. Email support@storecanvashub.com or call +1 407-302-1414 with your order number as soon as possible. If your order has already shipped, please follow the return steps below.
2. Return window
You may return most items within 14 days of delivery for a refund or exchange.
3. Eligibility
To qualify for a return, items must be:
- Unused and in the same condition you received them.
- In their original packaging with all tags, accessories and manuals.
- Accompanied by your order number or proof of purchase.
Items that cannot be returned
- Gift cards, digital codes and software licences once delivered.
- Opened food, beverages, supplements and personal care products, for health and hygiene reasons.
- Personalised or custom-made items.
- Items marked as final sale.
4. How to start a return
- Email support@storecanvashub.com with your order number, the item(s) you want to return and the reason.
- We’ll reply within one business day with return instructions.
- Pack the item securely and ship it to: Store Canvas Hub Returns, 708 Baywood Dr, Sanford, FL 32773, USA.
We recommend using a trackable, insured shipping service, as we can’t be responsible for returns lost in transit.
5. Return shipping costs
If an item arrives damaged, defective or incorrect, we will cover return shipping and send a replacement or full refund. For all other returns, return shipping costs are the customer’s responsibility and original shipping fees are non-refundable.
6. Refunds
Once we receive and inspect your return, we’ll email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few extra days for the credit to appear.
7. Exchanges
Need a different item or size? Start a return as above and let us know what you’d like instead. We’ll ship the replacement once the original is received, subject to availability.
8. Damaged or incorrect items
Please inspect your order on arrival. If anything is damaged or not what you ordered, email support@storecanvashub.com within 48 hours of delivery with your order number and a photo, and we’ll make it right.
9. Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive store credit for the value of the return. Otherwise, the refund goes to the original purchaser.
10. Contact us
Questions about a return? Email support@storecanvashub.com, call +1 407-302-1414 (Mon–Fri, 9 am–6 pm ET) or write to Store Canvas Hub, 708 Baywood Dr, Sanford, FL 32773, USA.